COMPANY NAME: UPSKILL
INNOVATIVE SOLUTIONS PRIVATE LIMITED
Start Date: 12/05/2021
End Date : 26/05/2021
Roll : Senior
Associate - Customer Success
Contact email: hr.india@olivegroup.io
DESCRIPTION
We
are looking for passionate individuals with a strong drive for results to
work within our Customer Success Team to assist with the implementation of our
enterprise projects.
Duties for the Customer Success associate will include a
broad range of tasks such as maintaining ongoing customer relationships and
networking, implementing success programs, onboarding clients and arranging
necessary training for them, and minimizing churn. You should also be able to
provide insights on client-to-business interactions, improve customer
experience through product support, and handle customer complaints and
requests.
Customer Success Executive Responsibilities
Understand the nuances of our platforms
Create project-specific
Customer Success SOPs
Keep continuous track of
projects, create and maintain documents and presentations related to the
Customer Success process
Anticipate issues and
proactively address them
Analyse customer data to
improve customer experience
Implement and improve
onboarding processes
Mediate between clients and
the organization
Handle and resolve customer
requests and complaints
SKILLS
Customer Success Executive Requirements
Excellent communication
skills (written and spoken)
Analytical and
problem-solving skills
Tech-savvy
Experience in document
creation
Proficient in MS Word, Excel
and PowerPoint
Patient and active listener
Highly organized and able to
multitask
Knowledge of customer success
processes
Self-driven and proactive
nature
Willingness to go above and
beyond the call of duty
Eligibility
Any Graduate
International enterprise
client handling experience (min. 2 year)
Total work experience of 4-6
years.
Eligible candidates shall share their profiles
with "Application for Senior Associate - Customer Success" as
subject.
ADDRESS
ETP SEZ Phase III, Module No 2606,
6'n Floor, Yamuna, Technopark, Kariyavattom,
Thiruvananthapuram
WEBSITE
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